Refund policy

Due to the made-to-order nature of our products, all sales are final and we do not accept returns or exchanges for change of mind, incorrect asset selection, or other customer ordering errors.

Please review your selected cryptocurrency, shipping address, and order details carefully before completing your purchase.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. If approved, we will arrange a replacement or refund as appropriate.

Orders may only be canceled before they begin processing. Once an order has been assembled, fulfilled, or shipped, it cannot be canceled.

International Orders: Customers may have additional return or cancellation rights under applicable local consumer-protection laws. Where such rights are legally required, LarpMerch will honor them. This includes any mandatory rights provided to customers in jurisdictions such as the European Union.

Shipping charges are non-refundable unless the order was incorrect or defective due to an error on our part.

To contact us regarding an order, please use our Contact page and include your order number. 

LarpMerch reserves the right to deny return or refund requests that do not meet the conditions above.